Statement issued on 20 March 2020
We are aware a number of our YONEX All England fans were concerned by COVID-19 and the effects on the Championships.
Before and during the Championships, Badminton England engaged in regular communication with Government departments and Public Health England. At no point was their guidance or a directive issued to cancel the All England Championships. As a consequence, our refund policy does not permit for any reimbursement of tickets purchased.
We have received requests from a number of fans for refunds, some stating health issues, others who had decided not to travel for other reasons. Unfortunately, we are unable to answer every individual request; the Championships went ahead as planned therefore, in line with ticket terms and conditions, refunds will not be available.
Badminton England do understand the concerns and queries for fans and we do understand these decisions will have been difficult for many. We hope that in this unprecedented situation facing all of us we can also ask for some understanding from fans and tickets holders too; with your continued support we can keep Badminton England and the All England Championships going from strength to strength.
For more information you can visit The Ticket Factory’s terms and conditions here.